Privacy Policy

Last updated: 17/06/26

At Novaro Stays Ltd ("we", "us", or "our"), your privacy is important to us. This Privacy Policy outlines how we collect, use, and protect your personal data when you visit our website novarostays.com, contact us, or use our services.

1. Who We Are

Novaro Stays Ltd

Email: hello@novarostays.com

Phone: 07910 140506

Registered address: 14 Towneley Parade, Longridge, Preston, England, PR3 3HU

ICO Registration Number (if applicable): TBA

2. What Information We Collect

We may collect and process the following personal data:

Contact Information: such as your name, email address, phone number, and any other information you provide via our forms or email.

Booking or Enquiry Details: property of interest, preferred dates, number of guests, or other booking-related info.

Website Usage Data: your IP address, browser type, pages visited, time spent on site (collected via cookies and analytics tools).

Marketing Preferences: if you opt in to receive marketing from us.

We do not knowingly collect data from children under 18.

3. How We Use Your Information

We use your personal data to:

  • Respond to your enquiries or messages

  • Manage booking enquiries and related communication

  • Improve and maintain our website and services

  • Send you marketing emails (only if you've opted in)

  • Comply with legal obligations

We do not sell or rent your data to third parties.

4. Legal Basis for Processing

We only process your data where we have a lawful basis under UK GDPR. This includes:

  • Consent: where you have given us permission (e.g. email marketing)

  • Contract: to provide information or services you've requested

  • Legal obligation: to comply with the law

  • Legitimate interests: for running and improving our business (unless your rights override this)

5. How We Share Your Data

We may share your data with:

  • Website and email service providers (e.g. hosting or email platforms)

  • Analytics tools such as Google Analytics

  • Marketing platforms (if you opt in to marketing emails)

  • Legal or regulatory bodies where required

All third-party services we use are GDPR-compliant and only process your data on our behalf.

6. Cookies & Tracking

We use cookies to improve your browsing experience, analyse website traffic, and support marketing efforts.

What Are Cookies?

Cookies are small text files stored on your device when you visit a website. They help websites remember your actions and preferences over time.

Types of cookies we use:

  • Necessary cookies: essential for the website to function properly

  • Analytics cookies: help us understand how visitors use the website (e.g. Google Analytics)

  • Marketing cookies: used for advertising and remarketing (e.g. Meta Pixel)

  • Managing Cookies

You can control and delete cookies through your browser settings. You can also opt out of certain tracking services by installing browser add-ons or managing your preferences in any cookie banner we provide.

Please note: disabling cookies may affect how the website functions.

7. How We Store and Protect Your Data

We take appropriate technical and organisational measures to keep your personal data secure, including:

  • Secure website hosting

  • Password-protected systems

  • Limiting access to authorised personnel only

We retain your data only as long as necessary for the purposes outlined in this policy or as required by law.

8. Your Rights

Under UK GDPR, you have rights regarding your personal data, including:

  • Accessing the data we hold about you

  • Requesting corrections or updates

  • Requesting deletion (where lawful)

  • Withdrawing consent (e.g. unsubscribing from marketing)

  • Objecting to or restricting processing

  • Lodging a complaint with the Information Commissioner's Office (ICO)

To exercise your rights, contact us at hello@novarostays.com

9. Links to Other Sites

Our website may include links to external websites. We are not responsible for the content or privacy practices of other sites. We recommend you read their privacy policies before providing any personal information.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The most current version will always be available on our website with the last updated date shown at the top.

11. Contact Us

Novaro Stays Ltd

Email: hello@novarostays.com

Phone: 07910 140506

Registered address: 14 Towneley Parade, Longridge, Preston, England, PR3 3HU

Novaro Stays Ltd Customer Privacy Notice

Last updated: 17/06/26

This privacy notice tells you what to expect us to do with your personal information.

What information we collect, use, and why

We collect or use the following information to provide and improve products and services for clients:

  • Names and contact details

  • Addresses

  • Date of birth

  • Payment details (including card or bank information for transfers and direct debits)

  • Transaction data (including details about payments to and from you and details of products and services you have purchased)

  • Usage data (including information about how you interact with and use our website, products and services)

  • We collect or use the following personal information for the operation of client or customer accounts:

  • Names and contact details

  • We collect or use the following personal information for information updates or marketing purposes:

  • Names and contact details

  • Website and app user journey information

We collect or use the following personal information to comply with legal requirements:

  • Name

  • Contact information

  • Lawful bases and data protection rights

Under UK data protection law, we must have a "lawful basis" for collecting and using your personal information. You can find out more about lawful bases on the ICO's website.

  • Your right of access - You have the right to ask us for copies of your personal information.

  • Your right to rectification - You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete.

  • Your right to erasure - You have the right to ask us to delete your personal information.

  • Your right to restriction of processing - You have the right to ask us to limit how we can use your personal information.

  • Your right to object to processing - You have the right to object to the processing of your personal data.

  • Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you.

  • Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent at any time.

If you make a request, we must respond to you without undue delay and in any event within one month.

To make a data protection rights request, please contact us at hello@novarostays.com

Where we get personal information from

  • Directly from you

  • Payment Service Provider

  • Website Forms

How long we keep information

  • 1-3 years

How to complain

If you have any concerns about our use of your personal data, you can make a complaint to us at hello@novarostays.com

If you remain unhappy, you can also complain to the ICO:

Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF

Helpline number: 0303 123 1113 | Website: https://www.ico.org.uk/make-a-complaint

Terms & Conditions

Welcome to Novaro Stays Ltd ("we", "us", "Company" or "our"). These terms and conditions govern your use of our website novarostays.com. By using our website, you agree to be bound by these Terms.

1. Use of the Website

You agree to use this Website only for lawful purposes. You must not use the Website to breach any applicable law, send unsolicited advertising, or transmit harmful data or viruses.

2. Intellectual Property

All content on this Website, including text, images, logos, graphics, and software, is the property of Novaro Stays Ltd or its licensors and is protected by copyright and other intellectual property laws. You may not reproduce, modify, or distribute any content without our prior written consent.

3. Website Availability

We do not guarantee that the Website will always be available or uninterrupted. We may suspend or restrict access at any time without notice.

4. Links to Third Party Websites

Our Website may contain links to third-party websites for your convenience only. We are not responsible for the content or policies of those sites.

5. Accuracy of Information

While we make every effort to ensure information is accurate and up to date, we make no guarantees about the completeness or reliability of the content.

6. Limitation of Liability

To the maximum extent permitted by law, we shall not be liable for any loss or damage arising from your use or inability to use the Website.

7. Privacy Policy

Use of our Website is also governed by our Privacy Policy above.

8. Changes to These Terms

We reserve the right to update these Terms at any time. Changes are effective immediately upon posting.

9. Governing Law

These Terms shall be governed by the laws of England and Wales, and you agree that the courts of England and Wales will have exclusive jurisdiction.