Landlord Info Pack
Everything you need before we lock in your close call.
Who we are, and what it's like to work with us
Who we are
A hospitality team first, property managers second
Novaro Stays looks after a hand-picked portfolio of short-let properties. We treat every one the way we'd want our own home treated — hands-on, detail-first, never left to run on autopilot. That means an experienced local team handling the day-to-day, backed by pricing and calendar decisions driven by live market data, so you get stronger returns without doing any of the work yourself.
Full transparency
Open reporting and monthly statements — no surprises.
Genuine property care
Your property is looked after like a home, not a listing number.
Guest-first hosting
Better guest experience means better reviews, and better returns.
Data-driven pricing
Rates and calendar strategy set from live market data, not guesswork.
What we do
A fully managed service, start to finish
From the day you sign to the day your first guest checks in and every day after, we cover the full journey — onboarding, launch, and everything that keeps a property running well.
- Onboarding & listing setup
- Marketing across booking channels
- Dynamic pricing & revenue management
- Guest communication & vetting
- Housekeeping, maintenance & property care
- Monthly reporting
Why this benefits you
All of the upside, none of the admin
Hands-off
We run the day-to-day so you're not fielding guest messages or maintenance calls.
Protected
Guest vetting and regular inspections keep your property looked after.
Stronger income
Short-lets typically outperform long-term AST rent by 30–50%.
Your property, your rules
Block out dates and use it yourself whenever suits you.
Why choose Novaro
Fewer properties, more attention
We keep our portfolio deliberately small — that's what lets us give each property real attention rather than running it on autopilot. Pricing, listings and performance get reviewed individually, not batch-processed. And because we only earn when you earn, our incentives sit on the same side of the table as yours: clear pricing, honest reporting, and a direct line to the people actually running your property.
What owners say
Landlords who've stopped worrying
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Clear pricing, nothing hidden
Management fee
A percentage of booking revenue, set by your contract length
Multi-property portfolios get a 2% reduction on any tier. Larger discounts are available for luxury or high-nightly-rate homes — ask your account manager.
Contract lengths
How the agreement runs
- Standard term
- 12 months, at the 14% rate — rolls forward automatically
- Shorter term
- 6 months, at 16%
- Minimum term
- 3 months, at 18% — our most flexible option
- Notice period
- [X days'] written notice after the minimum term
Full wording is set out in the term clause of your draft agreement — see the sample contract below.
Onboarding fee
What it covers, and why onboarding isn't instant
Getting a property live properly takes more than flicking a switch. Your onboarding fee goes towards:
- Professional photography
- Listing creation & marketing strategy
- Software & systems setup
- Coordinating your on-the-ground team
- Readiness & compliance checklists
- House manual & digital guest guide
- Initial viewing & inspection
Direct booking fee
Cutting out platform commission, for everyone's benefit
When a guest books directly with us rather than through a platform, we apply a 5% direct channel fee — covering paid advertising, ongoing SEO, extra admin and guest support, and the added vetting that comes without a platform's built-in protection. A further 1.5–2% payment processing fee applies to anything not paid by bank transfer. In short: guests pay less, you earn more per stay, and we can keep growing direct bookings without exposing you to fraud or chargeback risk.
Your monthly payouts
Predictable income, fully transparent
Guest pays. For their stay and cleaning fee, whether through a platform or directly with us.
Platform commission. Where a platform takes its own cut, we apply a small markup to offset it.
Client account. Net income sits in our client account while we settle housekeeping, maintenance, and our fee.
Your payout. Sent with a full statement — gross income, costs, net income, and how the property performed.
Need mid-month figures? You'll get your own Owners Portal at launch, with live booking and calendar info — or just ask, we're happy to update you anytime.
Getting your property ready to go live
Furnishing your property
If it's currently unfurnished
Guests expect hotel-grade comfort. Full interior design isn't included in onboarding, but we're happy to advise or arrange it as an optional add-on — just ask your account manager for our go-to trade partners:
- Comfortable, hotel-standard mattress
- Blackout curtains or blinds
- Fast, reliable wifi
- Fully equipped kitchen
- Welcome pack essentials — toiletries, tea & coffee
Insurance & mortgage
Two calls to make before we sign
Sort short-let insurance. Standard landlord insurance usually doesn't cover short-term letting — you'll need buildings, contents and public liability cover specifically rated for guest use.
Call your lender, if there's a mortgage. Ask directly whether short-term or holiday letting is permitted under your current terms. Many residential mortgages restrict this, and some lenders will ask for consent-to-let or a switch to a holiday-let product.
Also worth checking: leasehold restrictions with your freeholder, and whether your local council requires a short-let licence.
Fire safety & compliance
What needs to be in place
- Interlinked smoke alarms on every floor
- Carbon monoxide alarm near any gas or fuel-burning appliance
- Fire extinguisher and fire blanket in the kitchen
- Clear, unobstructed escape route from every room
- Furniture and furnishings meeting UK fire safety regulations
- Current gas safety certificate and electrical safety certificate (EICR)
Formal assessments — like a fire risk assessment, where required — have to be carried out by a qualified third party. We can recommend trusted professionals and coordinate the process for you, and we'll flag anything outstanding at the property walkthrough.
The journey to launch
Five steps to going live
Agreement & forms. We send your agreement and onboarding forms — once they're back, you're in.
You furnish. You equip the property with furniture and essentials — we'll give you a clear checklist so nothing's missed.
We take it from here. Listings, pricing strategy and guest guides get built, and a deep clean is arranged if needed.
Photography. A professional photographer captures the property at its best.
Launch. Photos go up, the listing goes live, and bookings usually follow within days.
We aim to have your property live within 2 weeks of signing (or of finishing renovations) — this can shift depending on how much onboarding work is needed and how busy our pipeline is.
Sample contract
See the agreement before you sign it
Our draft management agreement links straight back to this page — wherever it references pricing, contract length or a safety requirement, it jumps to the matching section above.
Have a read through in your own time. Bring any clause questions to the close call and we'll walk through them together.
[Link to your sample agreement PDF]FAQs
Common questions
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